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How do I apply for Preferred Guest membership?
Method I (Recommended): Official Blue Horizon WeChat account (lanhai-bhg)
Method II: Official Blue Horizon website (www.lanhai.cn)
Method III: Lobby counter of any Blue Horizon hotel
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Where can I exchange credits for gifts?
Log onto the official Blue Horizon WeChat account. Go to “Members” and “Credit Shopping Mall” and pick your gifts for exchange. Alternatively, you can exchange credits at the front counter of the hotel.
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How long do the credits remain valid?
Once you become a Preferred Guest member, we value each of your credits, so long as they are obtained in legitimate ways, they remain valid forever.
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How do I obtain credits?
1.1) Dining: 1 credit for every 5 RMB of food/beverage consumption. Credit items: dining in the hotel, or group purchase or take-out orders via WeChat. Billed purchases, group dining and wedding banquets (except for group dining in the banquet room), coupons, and ticket sets (such as Christmas or Children's Day ticket set) do not earn credits. 2) Rooms: 1 credit for each 1 RMB of room charges. Billed purchases and discounts other than membership discounts do not earn credits.
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I have become the member, how to upgrade for a gold card, platinum
I have become the member, how to upgrade for a gold card, platinum
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How do I get a new membership card if I lose it?
You can get a new membership card at the front counter. The original credits will be transferred to new card within 24 hours; or just follow our official WeChat account and register using your membership information.
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I am already a Preferred Guest. How do I upgrade to Golden, Platinum or Diamond membership?
Golden membership: 2,000 credits, or accumulated deposit of 10,000 RMB. Platinum membership: 7,000 credits or an accumulated deposit of 50,000 RMB. Diamond membership: 20,000 credits or accumulated deposit of 100,000 RMB.
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Why should I apply for the Preferred Guest reward plan?
Preferred Guest membership is a reward plan specially designed for our clients. Being a member, you are entitled to special benefits and services while staying in any BHG hotel, in addition to the credits. You can also use the credits for free stays, room upgrades, or special gifts.
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Are there any requirements for Preferred Guest membership?
1. Chinese or foreign citizens older than 18 may apply for membership; 2. Members must provide accurate personal information; 3. Members must have a legitimate purpose for using the hotel products and services.
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Is it free to apply for Preferred Guest membership?
It is free to apply for membership through our official WeChat account (lanhai-bhg), website (www.lanhai.cn) or mobile app.
